What’s your CQ? Before answering, you may ask, “What’s CQ?” David Livermore refers to CQ as Cultural Intelligence—the capability to work and relate effectively in culturally diverse situations. With curiosity a foundational characteristic of CQ leaders, their cultural intelligence can be measured on four dimensions:
- CQ Drive: level of interest, persistence, and degree to which one can explain a situation from the other’s point of view
- CQ Knowledge: understanding how cultures are similar and different; overcoming the natural tendency to see what we want to see and ignore other information
- CQ Strategy: awareness and ability to plan for multicultural interactions; sketch out an interaction plan
- CQ Action: ability to adapt when relating and working in multicultural situations
The most important dimension is CQ Action. All the drive, knowledge, and strategy will have no value unless it’s applied. Many people focus on creating diversity, assuming it will lead to innovation, but the existence of diversity itself doesn’t create innovation. Livermore asserts that innovation is created when diversity is multiplied with CQ.
In my opinion, Culture Intelligence is a leader’s must have competency. Not only is business a global enterprise, but cultural diversity sits in the local office. I would encourage everyone to evaluate their CQ across all dimensions and develop improvement goals that would result in greater CQ Action.
About the Author: Sandra Dillon is a professional coach with an extensive background in leadership and business coaching. She works with individuals and businesses as well as designs and facilitates workshops to empower people. She has a passion to help people be the best versions of themselves. You can learn more about Sandra or engage her as your coach by reaching out to her at firstname.lastname@example.org or by visiting her website at www.shinecrossings.com